The Help Desk Management Toolkit

 

HELP DESK TOOLKIT CONTENTS   The Ultimate Help Desk Guidebook A comprehensive 83 page guide on establishing and managing a modern Help Desk    Help Desk Service Level Agreement A comprehensive template for a help desk service level agreement.   Help Desk SLA Guide A document produced specifically to take you through the above template and populate it.   Help Desk Security Policies A detailed set of help desk focused security policies   Help Desk Training Presentation A presentation designed to explain the various facets of top quality help desk management.   Help Desk Audit and Review A comprehensive checklist / questionnaire to audit and review your help desk service   Introduction to Service Level Agreements A full presentation on Help Desk SLA's, explaining how, what and why.   Service Level Management for Help Desks Introduces best practice guidelines for managing a Help desk     THE NEXT STEP The Help Desk Management Toolkit A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice. Purchase and Download For Just $199

THE HELP DESK MANAGEMENT TOOLKIT    The Help Desk Management Toolkit can now be securely purchased online and downloaded directly to your PC.    It comprises all the components documented on this site: the Ultimate help Desk Guidebook,  the Help Desk Training Presentation, the Help desk Audit and Review, the Service Level Agreement Presentation, and the SLM  Presentation.   >> Purchase Here at a Special Price of Just $199 <<

 

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