HELP DESK TOOLKIT CONTENTS
A comprehensive 83 page guide on establishing and managing a modern Help Desk
A comprehensive template for a help desk service level agreement.
A document produced specifically to take you through the above template and populate it.
A detailed set of help desk focused security policies
A presentation designed to explain the various facets of top quality help desk management.
A full presentation on Help Desk SLA's, explaining how, what and why.
Introduces best practice guidelines for managing a Help desk
THE NEXT STEP
The Help Desk Management Toolkit
A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.
Purchase and Download For
This component comprises a series of questions designed to take you through your help desk service and check it for quality, content and completeness. It is a first rate audit and review tool.
To illustrate the quality and depth of the document, we have produced the following sample pages:
Typical Page 1:
Typical Page 2:
The Help Desk Management Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a discounted price of just $199, please visit our purchase page.
HELP DESK MANAGEMENT TOOLKIT - ABOUT US - PURCHASING
Help Desk Audit