The Help Desk Management Toolkit: Help Desk Audit

Help Desk Audit

 

HELP DESK TOOLKIT CONTENTS

 

The Ultimate Help Desk Guidebook

A comprehensive 83 page guide on establishing and managing a modern Help Desk 

 

Help Desk Service Level Agreement

A comprehensive template for a help desk service level agreement.

 

Help Desk SLA Guide

A document produced specifically to take you through the above template and populate it.

 

Help Desk Security Policies

A detailed set of help desk focused security policies

 

Help Desk Training Presentation

A presentation designed to explain the various facets of top quality help desk management.

 

Introduction to Service Level Agreements

A full presentation on Help Desk SLA's, explaining how, what and why.

 

Service Level Management for Help Desks

Introduces best practice guidelines for managing a Help desk

 



 

THE NEXT STEP

The Help Desk Management Toolkit

Help Desk Management Toolkit

A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.

Purchase and Download For

Just $199

 



 

 

 

This component comprises a series of questions designed to take you through your help desk service  and check it for quality, content and completeness. It is a first rate audit and review tool.

 

To illustrate the quality and depth of the document, we have produced the following sample pages:

 

 

Typical Page 1:

 

Help Desk Audit

 

 

Typical Page 2:

 

Help Desk Audit

 

 

 

PURCHASE

The Help Desk Management Toolkit can now be purchased online and downloaded directly to your PC. 

 

To obtain the product for a discounted price of just $199, please visit our purchase page.

 

 

 

 

 

Return To Help Desk Management Toolkit Page

 

 

 

HELP DESK MANAGEMENT TOOLKIT - ABOUT US - PURCHASING

Help Desk Audit