The Help Desk Management Toolkit: Help Desk Introduction
HELP DESK TOOLKIT CONTENTS
The Ultimate Help Desk Guidebook
A comprehensive 83 page guide on establishing and managing a modern Help Desk
Help Desk Service Level Agreement
A comprehensive template for a help desk service level agreement.
A document produced specifically to take you through the above template and populate it.
A detailed set of help desk focused security policies
Help Desk Training Presentation
A presentation designed to explain the various facets of top quality help desk management.
A comprehensive checklist / questionnaire to audit and review your help desk service
Introduction to Service Level Agreements
A full presentation on Help Desk SLA's, explaining how, what and why.
Service Level Management for Help Desks
Introduces best practice guidelines for managing a Help desk
THE NEXT STEP
The Help Desk Management Toolkit
A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.
Purchase and Download For
This is a substantial guide to Help Desk management, comprising 83 pages of quality content.
It introduces and explains every facet: Help Desk planning; objectives; understanding requirements; the Help Desk structure; automation; implementation; staffing; Help Desk operations; change management; security; incident management; and much more.
To illustrate the quality and depth of the document, we have produced the following sample pages:
Table of Contents - Page 1 of 4:
Typical Page - Sample 1:
Typical Page - Sample 2:
PURCHASE
The Help Desk Management Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a discounted price of just $199, please visit our purchase page.
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Help Desk Introduction
