The Help Desk Management Toolkit: Help Desk Security
HELP DESK TOOLKIT CONTENTS
The Ultimate Help Desk Guidebook
A comprehensive 83 page guide on establishing and managing a modern Help Desk
Help Desk Service Level Agreement
A comprehensive template for a help desk service level agreement.
A document produced specifically to take you through the above template and populate it.
Introduction to Service Level Agreements
A full presentation on Help Desk SLA's, explaining how, what and why.
A comprehensive checklist / questionnaire to audit and review your help desk service
Service Level Management for Help Desks
Introduces best practice guidelines for managing a Help desk
THE NEXT STEP
The Help Desk Management Toolkit
A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.
Purchase and Download For
This is a comprehensive set of security policies tailored specifically for the help desk environment. It includes hundreds of policies, covering everything from purchasing to training. It is supplied in MS-Word format to enable editing and tailoring if required.
To illustrate its quality and depth, we have produced the following sample pages:
Table of Contents - Page 1 of 8:
Table of Contents - Page 7 of 8:
Typical Page:
PURCHASE
The Help Desk Management Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a discounted price of just $199, please visit our purchase page.
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Help Desk Security Policies
