The Help Desk Management Toolkit: Help Desk SLA
HELP DESK TOOLKIT CONTENTS
The Ultimate Help Desk Guidebook
A comprehensive 83 page guide on establishing and managing a modern Help Desk
Help Desk Service Level Agreement
A comprehensive template for a help desk service level agreement.
A detailed set of help desk focused security policies
Introduction to Service Level Agreements
A full presentation on Help Desk SLA's, explaining how, what and why.
A comprehensive checklist / questionnaire to audit and review your help desk service
Service Level Management for Help Desks
Introduces best practice guidelines for managing a Help desk
THE NEXT STEP
The Help Desk Management Toolkit
A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.
Purchase and Download For
This is a comprehensive guide for producing a top quality service level agreement - designed specifically to take you through the accompanying template step by step. Each clause is explained, enabling you to populate the template with your own specific requirements.
To illustrate its quality and depth, we have produced the following sample pages:
Table of Contents - Page 1 of 3:
Typical Page:
PURCHASE
The Help Desk Management Toolkit can now be purchased online and downloaded directly and immediately to your PC.
To obtain the product for a discounted price of just $199, please visit our purchase page.
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The Help Desk SLA
