The Help Desk Management Toolkit
HELP DESK TOOLKIT CONTENTS
The Ultimate Help Desk Guidebook
A comprehensive 83 page guide on establishing and managing a modern Help Desk
Help Desk Service Level Agreement
A comprehensive template for a help desk service level agreement.
A document produced specifically to take you through the above template and populate it.
A detailed set of help desk focused security policies
Help Desk Training Presentation
A presentation designed to explain the various facets of top quality help desk management.
A comprehensive checklist / questionnaire to audit and review your help desk service
Service Level Management for Help Desks
Introduces best practice guidelines for managing a Help desk
THE NEXT STEP
The Help Desk Management Toolkit
A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.
Purchase and Download For
A service level agreement is quite simply a core part of modern Help Desk provision.
This substantial presentation explains the key concepts and offers detailed guidelines. For example: introduction and purpose; what the SLA should cover; use of schedule sand exhibits; performance tracking and reporting; service definition; warranties; and much much more.
To illustrate its quality and depth, we have produced the following sample foils:
Typical Foil 1:
Typical Foil 2:
Typical Foil 3:
PURCHASE
The Help Desk Management Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a discounted price of just $199, please visit our purchase page.
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