The Help Desk Service Level Agreement Template
HELP DESK TOOLKIT CONTENTS
The Ultimate Help Desk Guidebook
A comprehensive 83 page guide on establishing and managing a modern Help Desk
A document produced specifically to take you through the above template and populate it.
A detailed set of help desk focused security policies
Introduction to Service Level Agreements
A full presentation on Help Desk SLA's, explaining how, what and why.
A comprehensive checklist / questionnaire to audit and review your help desk service
Service Level Management for Help Desks
Introduces best practice guidelines for managing a Help desk
THE NEXT STEP
The Help Desk Management Toolkit
A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.
Purchase and Download For
This is a comprehensive template for a help desk service level agreement. It covers everything from performance tracking to termination, and is laid out in a simple, easy to follow, MS-Word format.
It intended that the accompanying SLA Guide can be read in conjunction with this template, enabling interactive 'jumping' between the two documents. This should make it far easier to fully populate the template with your own data.
To illustrate its quality and depth, we have produced the following sample pages:
Table of Contents - Page 1 of 3:
Table of Contents - Page 2 of 3:
Typical Page:
Typical Page:
PURCHASE
The Help Desk Management Toolkit can now be purchased online and downloaded immediately and directly to your PC.
To obtain the product for a discounted price of just $199, please visit our purchase page.
Return To Help Desk Management Toolkit Page
Help Desk Management
