The Help Desk Management Toolkit
HELP DESK TOOLKIT CONTENTS
The Ultimate Help Desk Guidebook
A comprehensive 83 page guide on establishing and managing a modern Help Desk
Help Desk Service Level Agreement
A comprehensive template for a help desk service level agreement.
A document produced specifically to take you through the above template and populate it.
A detailed set of help desk focused security policies
Help Desk Training Presentation
A presentation designed to explain the various facets of top quality help desk management.
A comprehensive checklist / questionnaire to audit and review your help desk service
Introduction to Service Level Agreements
A full presentation on Help Desk SLA's, explaining how, what and why.
THE NEXT STEP
The Help Desk Management Toolkit
A comprehensive toolkit comprising guidebook, training presentation, audit/review questionnaire, and SLA advice.
Purchase and Download For
This presentation explains the key concepts of service level management in the context of Help Desk management.
To illustrate its quality and depth, we have produced the following sample foils:
Typical Foil 1:
Typical Foil 2:
PURCHASE
The Help Desk Management Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a discounted price of just $199, please visit our purchase page.
Return To Help Desk Management Toolkit Page
